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Delivery to Mainland UK
- Free for orders over £29.50
- £2.99 for orders £29.50 and under
We despatch all orders from our UK warehouse using Royal Mail, Yodel or Evri. Standard delivery time is 48 hours, but please allow 3-5 working days (Mon-Fri) during busier times. Once your item has left our warehouse you will receive tracking information to your email used at checkout, sent from the courier. If you haven’t received this don’t forget to check your junk folder.
If your order includes a bike and is ordered before 12:00, it will be dispatched the same day on a 24 hour delivery service from DPD or DHL and a signature on delivery may be required*. If ordered after 12:00, it will be sent out the next working day (Mon-Fri) on a 24 hour delivery service. Please note our warehouse does not ship over weekends.
* The default setting is that a signature is required, but you have the option to select “safe place” or “collection point” with DHL and DPD:
1. Please note that if you do authorise DPD/DHL to leave your bike in a ‘safe place’ this will be AT YOUR RISK because dispensing with the need for a signature removes the control Hornit has over guaranteeing safe delivery. In the unfortunate event that you do select a “ safe place” and your bike does go missing please understand Hornit is not responsible and that you will need to dispute the missing delivery with DPD directly. Please note that DHL/DPD terms and conditions do not guarantee that your bike will be delivered to your specified safe place, or that it will remain there until you return home.
2. If you believe your item(s) have not been delivered (even though the tracking states they have been delivered), DPD have a strict 72hr cut off time where claims can be made so please contact us urgently to report so we can request proof of delivery from DPD and assist you further.
Delivery to Northern Ireland
- Free for orders over £30 except HERO and AIRO
- £2.99 for orders £30 and under. Approx. 2-5 working days delivery time.
- £11.50 for all AIRO orders. Approx. 3-5 working days delivery time.
- £15.00 for all HERO orders. Approx. 3-5 working days delivery time.
Delivery to Channel Islands & Isle of Man
- £4.90 for all products except HERO and AIRO. Approx. 2-5 working days delivery time.
- £35.00 for all AIRO and HERO orders. Approx. 3-4 working days delivery time.
Please note that all our prices are calculated inclusive of all of our costs and therefore VAT will not be deducted from the price shown at checkout. VAT refunds can therefore not be given on purchases.
At the moment we are unable to ship any products to the EU. We are working hard to resolve this as soon as possible.
If you choose to use a forwarding facility, Hornit are not liable for any courier/delivery issues once it has been delivered and signed for at the UK address inputted at checkout. If using a forwarding facility and spare or replacement part/s are needed, we will only be able to send these to the delivery address on the original order. We can not facilitate international replacement/spare part shipping, this responsibility is on the customer.
We don’t knowingly have an unhappy customer anywhere in the world and we want to keep it that way! If you’re not happy with your purchased Hornit product for any reason, just Contact Us, tell us why and we’ll gladly replace the product or give you a full refund within 60 days of purchase. (Subject to the products being returned in resell-able condition).
Please note that the customer is responsible for paying to return an item. Most of our products can be returned via Royal Mail. However for larger items, such as the AIRO balance bike and HERO pedal bike, we can arrange collection and deduct the cost from the total amount refunded.
Price difference refunds will not be available following the purchase of a product where the price later changes. If you have any queries about the cost of the product being ordered, please contact our customer service team before completing your purchase.