Delivery & Returns

UK Delivery

  • Free for orders over £14.50
  • £2.99 for orders under £14.50

We despatch all orders from our UK warehouse using DPD or Hermes. Standard delivery time is 48 hours, but please allow 3-5 working days during busier times. You will receive tracking information to your email used at checkout, sent from the courier. If you haven’t received this don’t forget to check your junk folder. 

Orders placed over the value of £35 will be sent on a Premium Service and a signature on delivery may be required.

Rest of World Delivery

We have customised our shipping fees for all available international countries, starting from £5.80. These shipments will all be sent via Hermes, DPD or TNT and you will receive tracking information to your email used at checkout, sent from the courier. Unfortunately, we cannot accept liability for any customs or import fees imposed by receiving goods to your country.

Please note, we are able to ship to the following countries: Australia, Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, New Zealand, Portugal, Spain, Sweden, Switzerland, Croatia, Cyprus, Czechia, Georgia, Greece, Guernsey, Hungary, Iceland, Isle of Man, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Norway, Poland, Romania, Slovakia, Slovenia, Vatican City 

We are unable to ship to countries not mentioned in the above list.

Returns Policy

We don’t knowingly have an unhappy customer anywhere in the world and we want to keep it that way! If you’re not happy with your purchased Hornit product for any reason, just Contact Us, tell us why and we’ll gladly replace the product or give you a full refund within 60 days of purchase. (Subject to the products being returned in resellable condition).

Please note that the customer is responsible for paying to return an item. Most of our products can be returned via Royal Mail. However for larger items, such as the AIRO balance bike, we can arrange collection and deduct the cost from the total amount refunded.